HR Service Delivery

Human Resources Service Delivery is scoped application within the ServiceNow platform that helps organizations to digitize and streamline all HR processes and activities all in one place. There are a lot of similarities if you are aware of the basic ITSM and platform concepts –

• HR Profile is like Users Table
• HR Cases are like Incidents (it’s just they are all segregated based on the individual COEs)
• HR Criteria is like User criteria
• ESC portal is like the SP which helps end-users interact and view, request, and complete actions
• HR tasks are like Incident tasks
• HR catalog is like Service Catalog – list of items available as an offering for the users to request
• So on

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