A Nine-Step Process to Improve HR Business Partner Performance

HRBPs must balance tensions between the different roles they play.
• Due to the inherent tensions between the roles, it is easy to see why
the HRBP job is so difficult.
• The strategic partner role requires HRBPs to focus on chronic
challenges, while the emergency responder role requires the exact
opposite: Immediate responses to acute challenges.
• Similarly, the strategic partner role also requires organizationwide
solutions, while the employee mediator role focuses on small groups
or individuals